Terms & Conditions
Always Happy Promise
Don’t like a product, tell us. We will make it right and make you happy.
Contact us anytime – [email protected]
Terms and Conditions
Online Purchases and Terms of Sale
Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.
Subscription Renewal: By signing up to a Wyldsson subscription you understand and agree that you will be automatically billed at the agreed frequency. You may cancel your subscription at any time. Any cancellations must be made within 7 days in advance of your next order shipping or it will be applied after your next order has shipped. Note that prices may change (both up and down) since original subscription. There are no pro-rated refunds for a partial month or for individual products. Please contact us at [email protected] with any questions.
If you receive your order from Wyldsson and are not satisfied, please email [email protected]
You have 14 days to cancel your order under our 14 day return period policy, which starts the day you receive the item. All items must be returned sealed, unused and in the original packaging. The cost of returning an item due to a change of mind will not be refunded.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. A refund for returning such an item will be based on the cheapest delivery method available for returning the item to us.
To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. Our Returns Policy does not affect your statutory rights.
Contact: Contact us through your account via our online message centre or call us on:
UK: 020 3290 4555
IRL: 01 452 4042.
You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with the address you need to return the item to.
Please package the item securely and include inside the package your order number, name and address. Any item you have accepted and then return is your responsibility until it reaches our warehouse.
Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything, without it however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item (including the cost of delivery). Returns will be processed within 14 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.
If you are not satisfied with the way in which we have handled the return or replacement of any item, we apologise. We strive to resolve all matters. Please contact our customer service representatives by email at [email protected] or by phone at:
UK: 020 3290 4555
IRL: 01 452 4042
Cancellation: You may cancel your subscription by logging into your account on the Wyldsson website at any time. This does not initiate any kind of refund if you fail to cancel before the billing date.
Billing & Payment Failure: For ease of use, if your credit card expires, users will be prompted to enter new credit card details in your account settings.
Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A), and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.
Shipping: Our listed prices include shipping fees and VAT unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms. Please allow 2-3 days for delivery.
Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime by contacting us: [email protected]
Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.
Site and Contents Ownership
The Site is owned by Wyldsson Ltd t/a Wyldsson.. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof (“Wyldsson Ltd t/a Wyldsson “), is owned by Wyldsson Ltd t/a Wyldsson., its licensors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.
Use of the Site
The Site and Wyldsson Ltd t/a Wyldsson. Content are intended for customers of Wyldsson Ltd t/a Wyldsson. You may not use the Site or for any purpose not related to your business with Wyldsson Ltd t/a Wyldsson.. You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from Wyldsson Ltd t/a Wyldsson.; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any Wyldsson Ltd t/a Wyldsson. product or service if you are not authorised to do so; (d) modifying any part of the Site or Wyldsson Ltd t/a Wyldsson. Content; (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from Wyldsson Ltd t/a Wyldsson.; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.
All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of Wyldsson Ltd t/a Wyldsson. and its suppliers or licensers, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.
Interactive Services or Areas
By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code or other material (“User Content”) that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b. Viruses, corrupted data or other harmful, disruptive or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;
Registration Data and Account Security
By using the Site or subscribing to Wyldsson, you agree to: (a) provide accurate information about you on the Site (“Registration Data”); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.
You agree to defend, indemnify and hold harmless Wyldsson Ltd t/a Wyldsson., its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) issues arising out of or related to anything connected to your purchase.
You also agree to defend, indemnify and hold harmless Wyldsson Ltd t/a Wyldsson., its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Wyldsson Ltd t/a Wyldsson. Content, or your violation of any rights of another.
Wyldsson Ltd t/a Wyldsson will not be liable for any damages of any kind arising from consumption of products that are not suitable for their intended recipients, due to allergy or related issues. The allergens on our products are clearly labelled.
Wyldsson Ltd t/a Wyldsson. will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.
Limitation of Liability
In no event shall Wyldsson Ltd t/a Wyldsson, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, Wyldsson Ltd t/a Wyldsson Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Wyldsson Ltd t/a Wyldsson.’s records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to Wyldsson Ltd t/a Wyldsson. for that calendar month in question.
Irish law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the Irish courts.
Wyldsson Ltd t/a Wyldsson reserves the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.
Changes to Site Terms
Wyldsson Ltd. Tallaght Business Centre, Whitestown Business Park, Tallaght, Dublin 24. Ireland.
UK: 020 3290 4555
IRL: 01 452 4042
At Wyldsson we are committed to protecting your privacy. The terms of this policy apply to all Wyldsson owned and operated websites and social media outlets.
By using this site, you understand and agree to the terms of this policy. This site is owned by Wyldsson.com and may be accessed in the UK, Ireland and abroad.
Wyldsson.com is the controller also the processor of data entered into our website and social media channels. Information may be collected, stored, retained, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
Collection of Personal Data
Our company collects information which you enter, such as the website that referred you to us, IP addresses, and, navigational information, and other actions taken in connection with the site.
We reserve the option to combine your navigational information with personal information that you provide (e.g., name, address, email). Additional personal information (e.g., your credit card number and billing address) is collected to process transactions or to provide you with products and services.
Your Personal Information
Wyldsson.com uses this information to improve our customer service experience, and to match content to your preferences.
We also use information you provide for customer communications (e.g, shipping information, billing information, renewal orders, marketing emails). We always offer the right to “unsubscribe” from our marketing emails.
Data collected by Wyldsson.com may be accessed by the company in any other country in which Wyldsson.com is operating, and by using our sites, you consent to any such transfer of information outside of your country.
Disclosing Your Personal Information
We will not share your personal information with any third party groups. Our customers’ information may need to be shared in the event of an acquisition, merger, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information would be transferred as one of the business assets of the company. Our customers’ information may need to be disclosed if required to do so by law.
Use of Technologies
Wyldsson.com uses “cookies” to help enhance our customers’ experience. “Cookie” refers to a text file placed on your hard drive or device to collect certain information about you and your visit. In addition to cookies, we may use other technologies to help improve our service. You have the option to accept or decline cookies. If you refuse to accept cookies it may negatively impact the user-experience of the site.
Security of Your Personal Information
Your personal information security is highly important to us. When you enter private information (such as a credit card number), we encrypt that information using secure socket layer (SSL) technology. By using this site you acknowledge that no method of transactions online, or method of electronic storage, is 100% secure. Whilst we are 100% committed to protecting your personal information, we cannot guarantee its absolute security.
Our website includes interactive social media channels (twitter, blogs, etc where you can post content and comments – “Interactive Areas”). By using interactive areas, you acknowledge that we are not responsible for how that content is used by others.
Once leaving our website through a link, please note that the privacy policies of those sites we recommend may be different from those disclosed here. We are not responsible for the practises of linked sites.
Wyldsson Ltd. is a Limited Liability company registered in the Republic of Ireland.
Company Registration Number: 521396.
Our registered address is 14 Chalet Gardens, Lucan, Country Dublin, Ireland.
Wyldsson Ltd. is registered, inspected and approved as a food producer with the Health Service Executive of Ireland.
VAT: IE 2976954FH
Impressum – see here.
©Wyldsson, Ltd. All rights reserved.