Terms & Conditions

Always Happy Promise

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Terms and Conditions

Please read the Terms of Use carefully before you use the Site. By accepting the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. Welcome to the Site of Wyldsson.com, operated by Wyldsson Ltd. (the “Company”, “we” or “us”). The following terms and conditions (collectively, these “Terms of Use”), govern your access to and use of Wyldsson.com, including without limitation our subscription product service (the “Service”), and include any content, functionality and services offered on or through Wyldsson.com (the “Site”), whether as a guest or a registered user. “Customer” (“you”) refers to any subscriber of any products offered through Wyldsson Ltd t/a Wyldsson.

By purchasing from Wyldsson you accept and agree to be bound and abide by these Terms of Use. By accessing, purchasing, subscribing to or using any Wyldsson Ltd t/a Wyldsson operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.

Online Purchases and Terms of Sale

To subscribe to our subscription service you are required to enter personal information. All of this information is subject to our Privacy Policy.

Eligibility: This Site is for users who are 18 years of age or older. By agreeing to the Terms of Use, you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorised to accept these Terms of Use on such entity’s behalf.

Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.

Subscription Renewal: By signing up to a Wyldsson subscription you understand and agree that you will be automatically billed at the agreed frequency. You may cancel your subscription at any time. Any cancellations must be made within 7 days in advance of your next order shipping or it will be applied after your next order has shipped. Note that prices may change (both up and down) since original subscription. There are no pro-rated refunds for a partial month or for individual products. Please contact us at [email protected] with any questions.

If you receive your order from Wyldsson and are not satisfied, please email [email protected]

You have 14 days to cancel your order under our 14 day return period policy, which starts the day you receive the item. All items must be returned sealed, unused and in the original packaging. The cost of returning an item due to a change of mind will not be refunded.

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. A refund for returning such an item will be based on the cheapest delivery method available for returning the item to us.

To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. Our Returns Policy does not affect your statutory rights.

Contact: Contact us through your account via our online message centre or call us on:
UK: 020 3290 4555
IRL: 01 452 4042.

You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with the address you need to return the item to.

Please package the item securely and include inside the package your order number, name and address. Any item you have accepted and then return is your responsibility until it reaches our warehouse.

Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything, without it however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item (including the cost of delivery). Returns will be processed within 14 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.

If you are not satisfied with the way in which we have handled the return or replacement of any item, we apologise. We strive to resolve all matters. Please contact our customer service representatives by email at [email protected] or by phone at:
UK: 020 3290 4555
IRL: 01 452 4042

Cancellation: You may cancel your subscription by logging into your account on the Wyldsson website at any time. This does not initiate any kind of refund if you fail to cancel before the billing date.

Billing & Payment Failure: For ease of use, if your credit card expires, users will be prompted to enter new credit card details in your account settings.

Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A), and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.

Shipping: Our listed prices include shipping fees and VAT unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms. Please allow 2-3 days for delivery.

Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime by contacting us: [email protected]

Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.

Site and Contents Ownership

The Site is owned by Wyldsson Ltd t/a Wyldsson.. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof (“Wyldsson Ltd t/a Wyldsson “), is owned by Wyldsson Ltd t/a Wyldsson., its licensors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.

Use of the Site

The Site and Wyldsson Ltd t/a Wyldsson. Content are intended for customers of Wyldsson Ltd t/a Wyldsson. You may not use the Site or for any purpose not related to your business with Wyldsson Ltd t/a Wyldsson.. You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from Wyldsson Ltd t/a Wyldsson.; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any Wyldsson Ltd t/a Wyldsson. product or service if you are not authorised to do so; (d) modifying any part of the Site or Wyldsson Ltd t/a Wyldsson. Content; (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from Wyldsson Ltd t/a Wyldsson.; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.

Trademarks

All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of Wyldsson Ltd t/a Wyldsson. and its suppliers or licensers, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.

Interactive Services or Areas

By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code or other material (“User Content”) that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b. Viruses, corrupted data or other harmful, disruptive or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;

Registration Data and Account Security

By using the Site or subscribing to Wyldsson, you agree to: (a) provide accurate information about you on the Site (“Registration Data”); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.

Indemnification

You agree to defend, indemnify and hold harmless Wyldsson Ltd t/a Wyldsson., its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) issues arising out of or related to anything connected to your purchase.

You also agree to defend, indemnify and hold harmless Wyldsson Ltd t/a Wyldsson., its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Wyldsson Ltd t/a Wyldsson. Content, or your violation of any rights of another.

Disclaimer

Wyldsson Ltd t/a Wyldsson will not be liable for any damages of any kind arising from consumption of products that are not suitable for their intended recipients, due to allergy or related issues. The allergens on our products are clearly labelled.

Wyldsson Ltd t/a Wyldsson. will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.

Limitation of Liability

In no event shall Wyldsson Ltd t/a Wyldsson, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, Wyldsson Ltd t/a Wyldsson Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Wyldsson Ltd t/a Wyldsson.’s records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to Wyldsson Ltd t/a Wyldsson. for that calendar month in question.

Irish law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the Irish courts.

Termination

Wyldsson Ltd t/a Wyldsson reserves the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.

Changes to Site Terms

Wyldsson Ltd t/a Wyldsson reserves the right to change any of the terms and conditions contained in the Terms of Use or any policy or guideline of the Site, at any time and in its sole discretion. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes will constitute your acceptance of such changes. We encourage you to review the Site Terms regularly.

Contact Us

Wyldsson Ltd. Tallaght Business Centre, Whitestown Business Park, Tallaght, Dublin 24. Ireland.

[email protected]

Telephone:

UK: 020 3290 4555

IRL: 01 452 4042

WYLDSSON.COM PRIVACY POLICY

At Wyldsson we are committed to protecting your privacy. The terms of this policy apply to all Wyldsson owned and operated websites and social media outlets.

By using this site, you understand and agree to the terms of this policy. This site is owned by Wyldsson.com and may be accessed in the UK, Ireland and abroad.

Wyldsson.com is the controller also the processor of data entered into our website and social media channels. Information may be collected, stored, retained, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

Collection of Personal Data

Our company collects information which you enter, such as the website that referred you to us, IP addresses, and, navigational information, and other actions taken in connection with the site. Email marketing (if applicable to you): With your permission, we may send you emails about our store, new products and other updates.
Reviews: After your order has been dispatched and the transaction is complete, you will receive an email from Reviews.co.uk inviting you to review our service and website. You are free to decide whether or not to participate.

We reserve the option to combine your navigational information with personal information that you provide (e.g., name, address, email). Additional personal information (e.g., your credit card number and billing address) is collected to process transactions or to provide you with products and services.

Your Personal Information

Wyldsson.com uses this information to improve our customer service experience, and to match content to your preferences.

We also use information you provide for customer communications (e.g, shipping information, billing information, renewal orders, marketing emails). We always offer the right to “unsubscribe” from our marketing emails.

Data collected by Wyldsson.com may be accessed by the company in any other country in which Wyldsson.com is operating, and by using our sites, you consent to any such transfer of information outside of your country.

Information that you may provide to us:
Contact and profile information, including name, email address, postal address (including post code) and telephone number.
Account information, including your user-name (which may be your email address), password, log-in details, transaction details and successful referrals.
Credit card information, including the name on the card, card type, card number, expiry date and CV2 is collected and processed by our third party payment processor. We retain limited credit card information for our records (e.g. the last four digits for validation purposes) but we do not store or retain complete credit card information.
Your preferences, including ratings you provide in relation to products that are available on the Site and survey responses.

Communications to us, for example reporting a problem or submitting queries, concerns or comments regarding the Site, its content or your account.
Any other content or information you choose to provide, including photos you may upload.
Details of your visits to the Site, the resources you access and any data you download.

Information related or connected to a social media account that you use to sign up or log in to the Services, or that you associate with your account through our Services. For instance, when you associate your Facebook account with our Services, we may receive your public profile (name, profile picture, age range, gender, language, country and other public information), your friend list and your email address. If you sign up, log in with or associate other social media accounts with our Services, such as Twitter or Tumblr, we may obtain similar information from those platforms.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Information that may be automatically collected
We, along with third parties, also may collect Information about you, your computer or device and your use of the Service via automated means (for more information about these technologies, see Section 4 below). This Information may include:

Information about your visits to the Site and use of the Services, the resources you access, any data you download and information related to the ways in which you interact with the Site and the Services.
IP addresses (including the general information in such address, such as city, county and post code), unique device identifiers, other information about your mobile phone or other mobile device(s), browser types and browser language.
Referral pages and links, URLs, number of clicks, pages viewed, how long you’re on a page, your search queries and results.
Information about your device, computer and/or browser you use as well as the device’s operating system. This may include your device hardware model, operating system version, or mobile network information.
Precise Location Information: We may ask for your permission to collect precise location information from you or your device. If you agree to allow access to your specific location, you agree that we and our service providers may collect such precise information from your mobile device (e.g., GPS-based location information, longitude/latitude, etc.) and use that information to deliver the content, Services, features and products that are available through the Services.
We may also combine Information that we collect from you with Information we obtain about you from third parties and affiliates and Information derived from any other subscription, product, or service we may provide.

Disclosing Your Personal Information

We will not share your personal information with any third party groups. Our customers’ information may need to be shared in the event of an acquisition, merger, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information would be transferred as one of the business assets of the company. Our customers’ information may need to be disclosed if required to do so by law.

Use of Technologies

Wyldsson.com uses “cookies” to help enhance our customers’ experience. “Cookie” refers to a text file placed on your hard drive or device to collect certain information about you and your visit. In addition to cookies, we may use other technologies to help improve our service. You have the option to accept or decline cookies. If you refuse to accept cookies it may negatively impact the user-experience of the site.

Security of Your Personal Information

Your personal information security is highly important to us. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. When you enter private information (such as a credit card number), we encrypt that information using secure socket layer (SSL) technology. By using this site you acknowledge that no method of transactions online, or method of electronic storage, is 100% secure. Whilst we are 100% committed to protecting your personal information, we cannot guarantee its absolute security.

Your rights

You have various rights under data protection law, subject to certain exemptions, in connection with our processing of your personal data:
 Right to access the data – You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
 Right to rectification – You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
 Right to erasure – You have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
 Right to restriction of processing or to object to processing – You have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
 Right to data portability – You have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.
In order to exercise any of the above rights, please contact us using the contact details set out below.

Interactive Services

Our website includes interactive social media channels (twitter, blogs, etc where you can post content and comments – “Interactive Areas”). By using interactive areas, you acknowledge that we are not responsible for how that content is used by others.

Subprocessors

Subprocessors engaged in the processing of personal data on behalf of Wyldsson:

Reviews.co.uk
Intercom
Webshipper ApS
Woocommerce
Wordpress
Stripe
Paypal
Facebook
Google
YouTube
WordPress Third Party Plugins
Moreplease

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
We invite our customers to leave reviews via the Reviews.co.uk platform. Reviews.co.uk is a third party platform/service, we provide them with your email address, name and order ID so they can provide their service to us.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Disclosure

Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we request your consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: Wyldsson Ltd. Tallaght Business Centre, Whitestown Business Park, Tallaght, Dublin 24. Ireland.

Links

Once leaving our website through a link, please note that the privacy policies of those sites we recommend may be different from those disclosed here. We are not responsible for the practises of linked sites.

Changes to Our Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions & Contact Info

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at Wyldsson Ltd.

Company Info

Wyldsson Ltd. is a Limited Liability company registered in the Republic of Ireland.

Company Registration Number: 521396.

Our registered address is 14 Chalet Gardens, Lucan, Country Dublin, Ireland.

Wyldsson Ltd. is registered, inspected and approved as a food producer with the Health Service Executive of Ireland.

VAT: IE 2976954FH

Impressum – see here.